Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the condition you received it, unassembled, unused, with tags and in its original packaging. You will also need a receipt or proof of purchase.

To start a return, you can contact us at info@havax.co.uk. Please note that returns will need to be sent to the following address: 2 Anthony Way N18 3QT London

If your return is accepted, we will send you instructions on how and where to ship your package. Products returned to us without a return request will not be accepted. Return shipping costs are the responsibility of the buyer.

You can always contact us for any return question at info@havax.co.uk.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of products are non-refundable, such as commercial kitchen canopies and charcoal grills (these are made-to-order items and not stocked items), specialty items (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids or gases. Please get in touch if you have questions or concerns about your custom item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Regardless of the above, if the goods are being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. As noted above, your product must be in the condition you received it, unassembled or unused, with tags and in its original packaging. You will also need a receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@havax.co.uk.